SHELL BOX
01
Shell Box is an app for Shell Company in Brazil. The app has over 10 million active users in Brazil and Argentina.
SHELL BOX
01
Shell Box is an app for Shell Company in Brazil. The app has over 10 million active users in Brazil and Argentina.
SHELL BOX
01
Shell Box is an app for Shell Company in Brazil. The app has over 10 million active users in Brazil and Argentina.
SHELL BOX
01
Shell Box is an app for Shell Company in Brazil. The app has over 10 million active users in Brazil and Argentina.
Client:
Shell Box
Role:
Senior Product Designer
Year:
2023
Client:
Shell Box
Role:
Senior Product Designer
Year:
2023
Client:
Shell Box
Role:
Senior Product Designer
Year:
2023
Client:
Shell Box
Role:
Senior Product Designer
Year:
2023
The Challenge
The Challenge
The Challenge
The Challenge
Enhance our Password Reset flow and fix some experience issues. We've encountered difficulties with users forgetting their passwords, prompting the need for a solution that displays the registered email in our database and streamlines the login process after the reset
Enhance our Password Reset flow and fix some experience issues. We've encountered difficulties with users forgetting their passwords, prompting the need for a solution that displays the registered email in our database and streamlines the login process after the reset
Enhance our Password Reset flow and fix some experience issues. We've encountered difficulties with users forgetting their passwords, prompting the need for a solution that displays the registered email in our database and streamlines the login process after the reset
Enhance our Password Reset flow and fix some experience issues. We've encountered difficulties with users forgetting their passwords, prompting the need for a solution that displays the registered email in our database and streamlines the login process after the reset
Process
Process
Process
Process
Over the course of three months, we delved into the Password Reset flow, engaging with stakeholders, users, and all internal departments involved. Following this thorough investigation, we compiled all the data and summarized it in a comprehensive flowchart, outlining the identified issues and presenting our strategy for addressing and resolving them.
Over the course of three months, we delved into the Password Reset flow, engaging with stakeholders, users, and all internal departments involved. Following this thorough investigation, we compiled all the data and summarized it in a comprehensive flowchart, outlining the identified issues and presenting our strategy for addressing and resolving them.
Over the course of three months, we delved into the Password Reset flow, engaging with stakeholders, users, and all internal departments involved. Following this thorough investigation, we compiled all the data and summarized it in a comprehensive flowchart, outlining the identified issues and presenting our strategy for addressing and resolving them.
Over the course of three months, we delved into the Password Reset flow, engaging with stakeholders, users, and all internal departments involved. Following this thorough investigation, we compiled all the data and summarized it in a comprehensive flowchart, outlining the identified issues and presenting our strategy for addressing and resolving them.
Solution
Solution
Solution
Solution
After conducting numerous studies and exploring various potential flows, we had an idea. We introduced a second option for users during the password reset process, allowing them to include their phone number in the flow. Now, users input their document, and they can choose between receiving the password reset via SMS or e-mail.
After conducting numerous studies and exploring various potential flows, we had an idea. We introduced a second option for users during the password reset process, allowing them to include their phone number in the flow. Now, users input their document, and they can choose between receiving the password reset via SMS or e-mail.
After conducting numerous studies and exploring various potential flows, we had an idea. We introduced a second option for users during the password reset process, allowing them to include their phone number in the flow. Now, users input their document, and they can choose between receiving the password reset via SMS or e-mail.
After conducting numerous studies and exploring various potential flows, we had an idea. We introduced a second option for users during the password reset process, allowing them to include their phone number in the flow. Now, users input their document, and they can choose between receiving the password reset via SMS or e-mail.
Key takeaways
Key takeaways
Key takeaways
Key takeaways
In a short period, we improved our numbers in Customer Experience and Monthly Active Users (MAU). With this feature, we not only saved company money but also made our users happier! That's the goal.
In a short period, we improved our numbers in Customer Experience and Monthly Active Users (MAU). With this feature, we not only saved company money but also made our users happier! That's the goal.
In a short period, we improved our numbers in Customer Experience and Monthly Active Users (MAU). With this feature, we not only saved company money but also made our users happier! That's the goal.
In a short period, we improved our numbers in Customer Experience and Monthly Active Users (MAU). With this feature, we not only saved company money but also made our users happier! That's the goal.